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Ecommerce expert Tom Bond shares insights to boost sales

Tom Bond’s 2013 talk highlights ecommerce’s shift to omnicommerce, integrating channels to deliver consistent customer experiences across touchpoints. He explains how unified journeys improve engagement and loyalty. Watch the original video: http://vimeo.com/79930607.

Tom Bond: Omnicommerce (2013)

Omnicommerce

2013: omnicommerce unifies channels.

Journeys

He stressed cross‑channel analytics—store‑web pickup, web‑linked displays, unified loyalty. Imagine fashion BOPIS, electronics info‑linked displays, and a grocer app syncing lists—each improving sales and retention. Watch: 79930607.


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