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Migrating an online store can be stressful. What happens to your products, customer data, and SEO rankings? Will everything transfer smoothly, or will you be left fixing broken links and missing orders?
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This guide covers how to transfer your products, customers, and orders from BigCommerce to Shopify without losing data, hurting SEO, or disrupting your store.
Step-by-Step Guide For BigCommerce to Shopify Migration
Step 1: Set Up Your Shopify Store
Go to Shopify.com, start a free trial, and configure your store settings — shipping zones, tax rates, payment gateways, and a theme that matches your brand.
Step 2: Export Data from BigCommerce
Export Products: Use the Bulk Edit template to export your products as a CSV file.
Export Customers: Export your customer list as a CSV file (passwords cannot be transferred).
Export Orders: Use the Default template to export orders in CSV format.
Step 3: Import Data into Shopify
Import Products: Go to Shopify's Products section and upload the CSV file containing your product data.
Import Customers: Upload your customer data CSV file to Shopify with the appropriate import settings.
Import Orders: Use the Transporter app (available for Shopify Plus) to import orders.
Step 4: Transfer Your Domain
Unlock your domain in BigCommerce, then connect and verify it in Shopify's settings.
Step 5: Create URL Redirects
Set up 301 redirects from old BigCommerce URLs to the corresponding Shopify pages to preserve SEO rankings.
Step 6: Notify Your Subscribers
Send emails or blog posts keeping customers in the loop about the new site, launch day, and any new features.
Step 7: Place Test Orders
Complete both successful and failed transactions, cancel or refund orders, and check fulfillment workflows.
Step 8: Train Your Staff
Assign roles and ensure everyone understands how to manage products, customers, and orders in Shopify.
Step 9: Launch Your Shopify Store
Announce the official launch and monitor for any technical issues or customer concerns.
Post-Migration Checklist
- Fix technical issues: Test for broken links, missing images, incorrect product variants, and checkout errors.
- Update content for SEO: Ensure all product descriptions, metadata, and URLs are correctly transferred and optimised.
- Analyse performance: Use Shopify Analytics and Google Analytics to track site speed, conversion rates, and customer behaviour.
- Stay current: Keep themes, apps, and integrations updated as Shopify releases new features.
Common Migration Challenges
- Data loss or inaccuracy: Back up your data and verify its accuracy at every step.
- Design transition: Shopify and BigCommerce use different design systems — customisations may be required.
- SEO impact: Ensure all redirects are set up properly and SEO settings are maintained to protect rankings.
- Learning curve: Allow time for your team to familiarise themselves with Shopify’s tools and processes.
- Payment gateway: Reconfigure your payment gateway settings to ensure smooth transactions post-migration.
Frequently Asked Questions
Is Shopify better than BigCommerce?
Shopify offers a wider variety of themes and apps with integrated payment processing. BigCommerce is praised for scalability and built-in B2B features. The right choice depends on your specific requirements.
How much does it cost to migrate to Shopify?
Shopify plans start from $29/month for Basic up to $299/month for Advanced. There may be additional costs for themes, apps, or developer customisation.
Does BigCommerce integrate with Shopify?
No — they are separate platforms and do not natively integrate. You’ll need migration tools or services to transfer data between them.
Looking for expert help? Visit our Shopify migration service page to see how TheGenieLab handles BigCommerce to Shopify migrations end to end.
Going DIY is possible — but complex store migrations almost always benefit from expert oversight.
